Privacy Policy

Privacy Policy

This Privacy Policy explains how Saranagati Foundation, through its RS Yatra digital initiative, collects and uses information when you use rsyatra.com, register for yatras, make donations or payments, create profiles, request receipts, communicate with us, or participate in seva and related services.

1. Information We May Collect

• Identity details such as name, gender, age/date of birth, profile photo, ID details, and family member information.
• Contact details such as mobile number, email address, postal address, city, state, country, and pincode.
• Yatra and accommodation details such as participant category, room preferences, booking details, check-in details, and related service records.
• Donation and receipt details such as donor name, amount, purpose, payment reference, PAN or tax details where required for applicable receipts, and address details.
• Spiritual/devotee-care information voluntarily provided by users, such as profile preferences, seva interests, participation history, or related details.
• Technical information such as IP address, browser/device information, logs, cookies, pages visited, and security events.
• Communication records such as emails, form submissions, support requests, feedback, calls, messages, and service updates.

2. How We Use Information

• To create and manage user profiles, family members, bookings, donations, receipts, check-in passes, and yatra records.
• To process payments, reconcile transactions, issue acknowledgements, and handle refunds or failed/duplicate payments.
• To coordinate accommodation, volunteer seva, devotee care, communication, event/yatra updates, and operational support.
• To verify identity, eligibility, payment status, donation details, and receipt requirements where applicable.
• To comply with legal, accounting, audit, tax, payment gateway, statutory, and regulatory requirements.
• To improve website security, prevent misuse, troubleshoot issues, and maintain service records.

3. Legal Basis And Consent

• We process personal information for lawful purposes connected with services requested by you, consent given by you, compliance obligations, record keeping, security, and legitimate operational needs.
• Where specific consent is required, we will seek it through forms, checkboxes, confirmations, or other suitable methods.
• You should not submit another person's details unless you are authorized to do so, such as for family members or group participants.

4. Sharing Of Information

• We may share necessary information with payment gateways, banks, technology vendors, email/SMS/WhatsApp providers, hosting providers, auditors, professional advisors, yatra coordinators, accommodation teams, and authorized service volunteers.
• Information may be shared with government, regulatory, law enforcement, tax, or statutory authorities where required by law.
• We do not sell personal information to third parties.

5. Payment Information

• Online payments are processed through third-party payment service providers. We may receive transaction status, payment ID, order ID, amount, and reconciliation details.
• We do not intentionally store full card numbers, CVV, UPI PIN, net banking password, or similar sensitive payment credentials on our website.

6. Cookies And Website Logs

• Cookies and similar technologies may be used for login sessions, security, preferences, analytics, and website improvement.
• You can control cookies through your browser settings, but disabling cookies may affect login, booking, or payment features.

7. Data Security

• We use reasonable technical and organizational measures to protect information from unauthorized access, misuse, alteration, or loss.
• No website or electronic transmission can be guaranteed to be fully secure. Users should keep login credentials confidential and notify us of suspected misuse.

8. Data Retention

• We retain information as long as necessary for yatra/service management, receipts, accounting, audit, legal compliance, dispute resolution, security, and organizational records.
• Some donation, payment, receipt, tax, audit, or legal records may need to be retained even after a profile or booking is no longer active.

9. Your Rights And Requests

• You may contact us to request access, correction, update, or deletion of your personal information, subject to identity verification and legal/operational limitations.
• You may opt out of non-essential promotional communication. Service-related communication may still be sent where needed for bookings, payments, receipts, safety, or operations.

10. Children's Information

• Information about minors may be collected where parents, guardians, or authorized family members register them for yatras, events, accommodation, or related services.
• Parents/guardians should ensure that minor participant details are submitted accurately and with proper authority.

11. Updates To This Policy

• We may update this Privacy Policy from time to time. The updated version will be posted on this page with the latest update date.